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FAQS

WHAT IS YOUR RETURN POLICY?

Please refer to our Return Policy here.

CAN I EXCHANGE MY ITEM WITH A DIFFERENT ITEM?
Items may be exchanged within fourteen (14) days of the receipt of the item. The
shipping fee for the original item will not be refunded and the shipping fees for the
new item and the item to be exchanged will be shouldered by the buyer, unless
items received were already damaged or customer received a wrong item.
 
CAN I RETURN ITEMS BOUGHT ON SALE?
Unfortunately, items bought on Sale cannot be returned nor exchanged.
 
WILL I RECEIVE A REFUND FOR RETURNED ITEMS?
All items are non-refundable. A voucher will be issued to the customer amounting
to the same price that the original item was purchased. Website has the right not to
honor the exchange in case item/s has been damaged or worn.
 
SHIPPING
HOW LONG WILL MY ORDER BE PROCESSED?
Once your order is placed a standard processing time of up to 3 business days is
required before the order is shipped out.
 
HOW WILL I KNOW IF MY ORDER HAS BEEN ACCEPTED?
Once you send proof of payment to toms.cpfi@gmail.com, you will receive e-mails
about your order. Below are the kind of e-mails that you might receive:
Order Confirmation – This e-mail confirms that we have received your order. This
order confirmation acts as an invoice and includes your order number and all
relevant details.
Shipment Confirmation – This e-mail confirms that your order has been shipped.
Note: TOMS Philippines explicitly reserves the right not to accept your order and to
cancel the Purchase.
 
HOW LONG WILL MY ORDER ARRIVE?
All orders within the Metro Manila area will take 5-7 business days to arrive. All
orders outside the Metro Manila area will take 9-12 business days to arrive. For the
health and safety of our community, our warehouse will be operating with a skeletal
workforce. Please expect delays with shipping. 
 
HOW MUCH DOES SHIPPING COST?
Shipping fees will depend on the weight and sizes of the orders. Fees will be
computed upon checkout.
 
WHAT SHOULD I DO IF I DON'T RECEIVE MY ORDER WITHIN THE EXPECTED DELIVERY TIME?
Please reach out to us through toms.cpfi@gmail.com.
 
ORDERING
HOW DO I USE MY DISCOUNT/PROMO CODE?
We do occasionally offer promotional or discount codes. Unless otherwise stated, these codes will work on Full-Priced items excluding special collaborations. Codes will sometimes be valid on already discounted items. You can apply your discount code from your shopping cart. Codes will not be honored past the advertised expiration date. Codes are only valid on advertised product and in the region in which it is advertised. We reserve the right to not honor any code that was not distributed through our own advertising (email, social, etc.) and orders may be cancelled if a code is misused. To be in the loop on these promotions, we advise that you sign up for our email
newsletter on the homepage or follow us on social media.
 
DO YOU SHIP INTERNATIONALLY?
All orders are available to Philippine residents only.
 
HOW CAN I CANCEL MY ORDER?
If you wish you cancel your order/s, please contact us at toms.cpfi@gmail.com.
 
WHY DO YOU NEED MY PERSONAL INFORMATION WHEN PLACING AN
ORDER?
All information shared with TOMS Philippines when placing an order is confidential. We use secure systems in order to insure that details pertaining to your accounts remain private.